Refund policy

No returns or exchanges:

Customers cannot return a product for a refund or exchange, even if they are unsatisfied with it. 

All sales are final and no refunds will be issued.

Exceptions:

All orders purchased through Klarna have a 14 day period to return; merchandise eligible for return must be unused, unworn, and in good condition with original hangtags and packaging attached. Once your return is received, it could take up to 5-10 days for it to be processed.

 

Questions:

If you have any questions concerning our return policy, please contact us at: 

(661) 521- 6555
velvetcoleccionllc@gmail.com